FAQs
Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1. Where do you ship from?
A. We ship from individual warehouses, factories, and facilities in the USA, so expect your items to be shipped separately (if you order more than one item) as different facilities specialize in different manufacturing areas.
Q 2. How long does it take for my goods to arrive?
A. It usually takes 3-7 business days for all orders to arrive and a maximum of 12 business days. Delivery times vary from product to product based on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. It usually takes between 2 - 3 business days.
Q 4. Where can I place an order from?
A. You can place an order from any country. We ship worldwide.
Q 5. What are the shipping costs and how are they calculated?
A. Shipping costs are dependent on the location from where you are ordering the product(s). Since we have facilities all over the world, the closer you are to one of our shipping facilities, the lower the shipping costs.
Q 6. Where is your company?
A. Our company is based in the United States of America.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.
Q 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive a confirmation number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, and Amex. PayPal is also accepted.
Q 10. Is the monetary transaction on this site safe and secure?
A. You can be absolutely sure that all purchases made here on our website are secure.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers information. Email is only for order follow-up and to send newsletters about our promotions and new arrivals.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.
Q 1. Where do you ship from?
A. We ship from individual warehouses, factories, and facilities in the USA, so expect your items to be shipped separately (if you order more than one item) as different facilities specialize in different manufacturing areas.
Q 2. How long does it take for my goods to arrive?
A. It usually takes 3-7 business days for all orders to arrive and a maximum of 12 business days. Delivery times vary from product to product based on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. It usually takes between 2 - 3 business days.
Q 4. Where can I place an order from?
A. You can place an order from any country. We ship worldwide.
Q 5. What are the shipping costs and how are they calculated?
A. Shipping costs are dependent on the location from where you are ordering the product(s). Since we have facilities all over the world, the closer you are to one of our shipping facilities, the lower the shipping costs.
Q 6. Where is your company?
A. Our company is based in the United States of America.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.
Q 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive a confirmation number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, and Amex. PayPal is also accepted.
Q 10. Is the monetary transaction on this site safe and secure?
A. You can be absolutely sure that all purchases made here on our website are secure.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers information. Email is only for order follow-up and to send newsletters about our promotions and new arrivals.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.